COVID-19 Frequently Asked Questions

  • Are Stanislaus County Libraries open now?
    Yes. Beginning June 15, 2021, most libraries are open at full capacity, Monday through Friday. Denair and Keyes Libraries are offering holds pick-up only at this time. The Turlock Library is closed for renovation and expansion, but is expected to reopen in August. Please see the full list of locations and hours.
  • Do I need to call ahead for a computer appointment?
    No. Computer sign-ups take place on a first-come, first-served basis.
  • Will I be required to wear a mask inside the library?
    Fully vaccinated customers and staff are no longer required to wear masks inside the library. By entering the library without a mask, you are affirming that you are fully vaccinated.
  • Where can I pick up my holds?
    Holds can be picked up from the hold shelves, and checked out as usual at the self-checkout machines at most locations. For service in Denair and Keyes, place your hold online or call ahead to reserve items. After you receive the notification that your holds are available, go to your library and call the phone number posted. Staff will check out items to you and deliver them to an outdoor pick-up location (usually a table or book cart).
  • Can I drop off my materials in a library book return?
    The book returns are open at most locations. The book returns are open at most locations. Turlock Library book returns are closed during building renovation/expansion. In Denair and Keyes, materials may be returned to designated book cart outside the library. There is no longer a quarantine period on returned materials.
  • When are my items due?
    Currently items are checked out for 6 weeks. You can check item due dates in your library card account online or by calling (209) 558-7808 during library open hours.
  • I am a senior and can't get to the library to pick up my holds. Can the Library help me?
    Yes. We are making some no-contact doorstep deliveries to senior citizens. Call us at 209-558-7814.
  • Can I use Link+?
    Yes, Link+ is available.
  • Can I request books through Zip Books?
    The Zip Books program has resumed with the original guidelines in effect. Libraries are accepting the return of Zip Books. Materials can be returned to a book cart outside the library during modified service hours. Please place a note in the book to identify it as a ZipBook (preferably a sticky note if possible).
  • Can I apply for a library card online?
    Yes, you can complete the Library Card Application online. Applications are typically processed within 24-48 hours, and a digital resources card will be issued. We will email or call you with your new library card number so you can begin accessing our digital resources right away. Your digital services card may be converted to a full service card by showing your photo ID and proof of address when you come to the library. If you have had a library card with any Stanislaus County Library, please contact your nearest library or call (209) 558-7808 for assistance.
  • My library card has expired. How can I renew?
    We can update your card by phone. Please call 209-558-7808 or your local branch.
  • I have a question about my account? Is there anyone who can help me?
    If you have any questions about your account, call us at 209-558-7808 or call your local branch.
  • I'm having trouble borrowing eBooks.
    Visit our pages on cloudLibrary or Hoopla, email, or call us at 209-558-7814.
  • Can I donate books?
    Yes, the library has resumed accepting book donations.
  • Where can I find more information on coronavirus (COVID-19)?
    Please visit the Stanislaus County Health Services Agency (SCHSA) or the Library's list of official sources, including the Centers for Disease Control (CDC).
  • Help prevent the spread of respiratory viruses

    • Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer.
    • Avoid touching your eyes, nose, and mouth with unwashed hands.
    • Avoid close contact with people who are sick.
    • Stay home when you are sick.
    • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
    • Clean and disinfect frequently touched objects and surfaces.