COVID-19 Frequently Asked Questions
- Are there any library resources I can use while branches are closed?
Yes. Please enjoy access to a variety of digital materials, including eBooks, eAudiobooks, eMagazines, and streaming video, available instantly on your home computer or digital device. To access these resources, please select E-Resources tab on the website.
- What if some of my holds are ready for pick up?
Libraries are offering no-contact pick-up of materials on hold. Place your hold online or call ahead to reserve items. After you receive the notification that your holds are available, go to your library and call the phone number posted outside. Staff will check out items to you and deliver them to an outdoor location (usually a table or book cart) where you can pick up without coming in contact with others. More information about modified service hours, locations, and phone numbers
- Can I drop off my materials in a library book return?
The book returns are closed until further notice. However, we are now accepting library materials returns to a book cart outside the library. Please remove books from bags before placing on carts. Due to a large influx of books and to observe safe handling practices, please expect a delay of up to 10 days for this to be reflected on your account.
- When are my items due?
Currently items are checked out for 6 weeks. You can check item due dates in your library card account online or by calling (209) 558-7808 during modified service hours.
- I am a senior and can't get to the library to pick up my holds. Can the Library help me?
Yes. We are making some no-contact doorstep deliveries to senior citizens. Call us at 209-558-7814.
- Can I use Link+ during the library closure?
Link+ has resumed operation. You may request materials from Link+ effective July 27, 2020.
- What other services are available for senior citizens?
Several local stores are offering special shopping hours for seniors. Please see the list provided by the Stanislaus County Department of Aging and Veterans Services.
- Can I request books through Zip Books?
The Zip Books program has resumed with the original guidelines in effect. Libraries are accepting the return of Zip Books. Materials can be returned to a book cart outside the library during modified service hours. Please place a note in the book to identify it as a ZipBook (preferably a sticky note if possible).
- Can I apply for a library card?
Yes, you can complete the Library Card Application online. At this time, we’re processing applications within 24-48 hours, and issuing a digital resources card. We will email or call you with your new library card number so you can begin accessing our digital resources right away.
- My library card has expired. How can I renew?
We can update your card by phone. Please call 209-558-7808, 209-558-7814 or your local branch.
- I have a question about my account? Is there anyone who can help me?
If you have any questions about your account, call us at 209-558-7808 or call your local branch.
- I'm having trouble borrowing eBooks.
Visit our pages on Cloud Library or Hoopla, email email@example.com, or call us at 209-558-7814.
- Can I donate books?
The library is not accepting book donations at this time. Please check with us after we reopen.
- Where can I find more information on coronavirus (COVID-19)?
Please visit the Stanislaus County Health Services Agency (SCHSA) or the Library's list of official sources, including the Centers for Disease Control (CDC).
- What steps have the Stanislaus County Library taken in response to COVID-19?
The Stanislaus County Library holds the health and well-being of our users and community as our highest priority. Throughout this rapidly evolving situation, we have closely followed the guidance of public health officials related to COVID-19 (coronavirus).
- Stanislaus County Libraries are temporarily closed to the public.
- Stanislaus County Libraries began offering modified services on Monday, March 23, including telephone reference, book recommendations, and no-contact pick-up of library materials (holds). Call (209) 558-7814 in Modesto, or call your local branch. More information about modified services and locations
- Prior to closing libraries, we modified cleaning procedures and cancelled public programs.
- We routinely post health hygiene recommendations for the public and staff to help prevent the spread of contagious diseases.
Help prevent the spread of respiratory viruses
- Wash your hands often with soap and water for at least 20 seconds. If soap and water are not available, use an alcohol-based hand sanitizer.
- Avoid touching your eyes, nose, and mouth with unwashed hands.
- Avoid close contact with people who are sick.
- Stay home when you are sick.
- Cover your cough or sneeze with a tissue, then throw the tissue in the trash.
- Clean and disinfect frequently touched objects and surfaces.